You could win an iPad when you register with Your Waterloo

05 December 2017

Your Waterloo, our residents' portal, is now available to all Waterloo residents, including former Dales and Seven Locks Housing residents.

And that's not all - we're also making registration even easier:

Starting on 6th December 2017, we will be writing to all residents who are not yet registered to provide them with a unique identifier and activation code. The letters will be sent a few days apart (similar to how you receive your bank card and PIN number).

Once you have both simply enter these details at using the "Login with auto-registration" button and off you go

When you first log in we will ask you to verify your identify by giving your date of birth, contact telephone number and email address. You will then be asked to set up a more secure username and password which you can use every-time you log in.

You don't need to wait for these letters though - you can sign up at any time by visiting, and will just need your tenancy reference number (which you can find on your rent statement), and an e-mail address. If you have any problems during sign up, you can call us on 0800 435 016 and one of our staff members will be happy to walk through the process with you.

Your Waterloo is quick, easy, and already being used by thousands of Waterloo Housing Group residents. It's totally secure and enables you to do the following at the touch of a button, anywhere, anytime:

  • Check your rent account balance
  • Make a payment or set up a direct debit
  • Update your contact details
  • Report and keep track of any non-emergency repairs at a time that suits you
  • Find out useful information about your home
  • Check your tenancy documents
  • Send, receive and keep track of messages between you and Waterloo
  • Give us your feedback
  • Access details about your home

In the very near future, you will also be able to report anti-social behaviour using Your Waterloo too.

This means you no longer need to call us to do any of the above and can do them quickly and securely online. We expect all residents to join those already signed up and use Your Waterloo where able.

Your Waterloo can be accessed using your browser at, or via an App available on Google Play and the Apple App Store (just search "Your Waterloo").

As an added bonus, any resident who completes their registration before 1st March 2018 (either using the auto-registration details or with their tenancy number and an e-mail address) will be entered into a prize draw to win an iPad*.

**Terms & conditions of prize draw: i) Only open to current tenants of the organisations that form Waterloo Housing Group who complete their registration before 1st March 2018 (either using the auto-registration details or with their tenancy number and an e-mail address). ii) You must have filled out your user details and logged into Your Waterloo at least once prior to the closing date to qualify. iii) Offer valid to 1 March 2018. iv) Winners will be notified by 31 March 2018. v) One (1) iPad only is available to be won. vi) Waterloo’s decision is final in all matters relating to this offer. vi) This offer includes existing registrations made prior to 5 December 2017