18 September 2017
A new gas and heating contractor has been appointed by Waterloo Housing Group, taking over from Status Heating who have carried out the work for a number of years.
Liberty Gas started the contract on 1 August 2017 and have been undertaking servicing and repairs on heating appliances in the West Midlands areas previously covered by Status. This will only affect residents who were previously served by Status Heating.
The contact number for Liberty is 0330 333 5780 and their call centre is open 24/7 to give cover to our residents.
Liberty will be continuing with Waterloo's policy to remove gas fires where it is uneconomical to carry out repairs and their is a main heating source within the property.
All affected residents were informed by mailer when the contract changed, however if you have any queries now the six week bedding-in period has elapsed, please contact us on 0800 435 016.