Your Waterloo

Your Waterloo is a quick, easy and secure way to self-serve outside of normal office hours and without having to wait on hold 

Your Waterloo is a digital self-service portal that gives you access to a wide range of services at a time to suit you.

It is accessible using your browser at www.yourwaterloo.org.uk, or via an App available on Google Play and the Apple App Store (just search "Your Waterloo")

Using Your Waterloo you are able to:

  • Check your rent account balance
  • Make a payment or set up a direct debit
  • Update your contact details
  • Report and keep track of any non-emergency repairs at a time that suits you
  • Find out useful information about your home
  • Check your tenancy documents
  • Send, receive and keep track of messages between you and Waterloo
  • Give us your feedback
  • Access details about your home
  • Report anti-social behaviour

Your Waterloo allows you to quickly and easily access services you need, when you need them.

We will update this page periodically with news and updates about Your Waterloo (last update 10/04/2019)

If you have any issues with Your Waterloo, including difficulty registering, please call our Customer Contact Centre on 0345 600 6055 and they will be happy to assist you

Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

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