Your tenancy agreement

You can find out what type of tenancy you have with us by logging into Your Waterloo. This information is found under the Property tab. Following amalgamation of a number of organisations within the Group all new tenancies from 29 March 2018 will be with Waterloo Housing Group Limited.

The types of tenancy we offer are explained below:

Probationary or starter tenancies

If you have not had a tenancy with a local council or housing association before, we will give you a 12 month starter tenancy. This may be either a Probationary fixed term tenancy, if your home is let through Affordable Rent, or an Assured shorthold starter tenancy.

During your first 12 months, we will offer support to help you live in your home and keep to the conditions of your tenancy.

If all goes well, at the end of the year we will give you one of the following full tenancies. But if there are any problems, we may extend your probationary period by up to six months or you could lose your home.

Fixed term Affordable Rent tenancy

These are for properties let through Affordable Rent. They are usually renewable after five years (or for new tenancies from April 2018 10 years), unless:

  • to renew would breach our charitable status - we will work with you to find alternative housing if appropriate
  • you are under-occupying the property by more than one bedroom - we will help you find housing of a more appropriate size
  • you refuse to get involved in the review process at the end of the fixed term
  • you do not keep to the terms of your tenancy agreement

Assured non-shorthold tenancy

This type of tenancy allows you to stay in your home for as long as you want, providing you keep to the terms of your tenancy agreement.

We will only end your tenancy if it is unsafe for you to stay in your home or if you break your agreement. You can only be evicted from your home if a court decides it is reasonable for us to take back the property and issues a court order.

Secure tenancy

You will only have this type of tenancy agreement if you started your tenancy before 15 January 1989. It gives you the right to live in your home for as long as you want, providing you keep to the terms of your tenancy agreement.

Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

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