As a housing provider we are constantly growing, and we will soon manage over 46,000 properties across the country. It’s becoming increasingly important that we maintain a local connection to the communities that we help to serve.
The People Project is exploring a new way of working that aims to build relationships between you and our staff. The idea is that your traditional Housing Officer will be replaced with a Regional Operations Manager, who will have a much wider range of responsibilities but will manage a smaller number of properties.
Your Regional Operations Manager will be responsible for everything that happens in your community from communal grounds maintenance and repairs, anti-social behaviour, site inspections, lettings properties to new customers and helping those customers who are in need of some more support.
The pilot went live on Monday 2nd July 2018 and it is intended to run until 30 June 2019.
There are four pilot areas across our operating regions. These are:
Regional Operations Managers are responsible for managing all of the properties within these areas, this includes Rented accommodation, Shared Ownership and Leaseholders.
The best way to contact the Regional Operations Manager is via Your Waterloo. If you are not already registered for Your Waterloo, you can do so by visiting https://www.yourwaterloo.org.uk/#/login. You can also download the Your Waterloo App via an App available on Google Play and the Apple App Store (just search "Your Waterloo")
The quickest and easiest way to report non-emergency repairs is via our online self-service portal Your Waterloo.
If you cannot use Your Waterloo, you can call our contact centre on 0345 600 6055 between 10:30 and 15:30, Monday to Friday (for non-emergency repairs), or 24 hours a day 365 days a year for emergencies (including emergency repairs).
We will be updating this page as the pilot progresses, if you couldn’t find the information you need, please let us know. You can get in touch here