Your Easypay card

When you move into your home, you will be sent an Easypay card to help you to pay your rent.

Example Easypay card

You will not need to use your card if you pay by direct debit or standing order, but please keep it safe in case you need it in the future.

What is my Easypay card for?

Your Easypay card contains a unique 19 digit identification or payment reference number. This is linked to your rent account and is used to identify you when you make a payment. The card itself has no value and is not a payment card.

Make sure you keep your card safe. You will need it to register with the online or telephone payment services, or to identify yourself when you make payments over the counter.

See all the ways you can pay.

How many Easypay cards should I have?

You will only be given one Easypay card per household unless you have more than one account.

If you have other accounts, such as a garage account, you will receive a separate card for each account you have with us.

What do I do if I lose my Easypay card?

Please contact us for a replacement by calling 0333 200 7304 and select 'option 3' or email Your card has no monetary value so is of no use to anyone else.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:

Monday 8:30 - 5:00
Tuesday 8:30 - 5:00
Wednesday 8:30 - 5:00
Thursday 8:30 - 5:00
Friday 8:30 - 5:00

To speak to someone from our Rents Team, please call 0333 200 7304 and select Option 1 (you will have two choices after this depending on your transcation) or email

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

Paying your rent allpay logo