If you have recently moved into a brand new property, or one that has been completely refurbished, repairs to your home may be covered by guarantee.
The guarantee lasts for 6 or 12 months, which is called the ‘defects period’. This starts from the date Waterloo Housing Group accepted the property from the builder, not from the date you moved in.
If any work is required to your home during the defects period, we will ask the original builder to do it. This means that our normal repair timescales will not apply. The builder may want to repair small defects, such as plaster cracks, at the end of the period, or repair all affected homes at the same time.
Our Contact Centre will tell you if your property is under guarantee and which builder the work has been passed to. Please contact us for further information.