You are responsible for:
Outside
- locks, and gaining entry if you lose your keys;
- replacing lost or stolen keys and getting extra keys or fobs;
- latches, bolts, catches and padlocks to gates and sheds;
- sheds, greenhouses and water butts;
- pruning or cutting trees in your garden;
- washing lines and posts (except those in communal areas);
- pest control of insects, birds, mice and other rodents (unless it affects a communal area, which is our responsibility);
- fences between your and your neighbour's garden;
- any fixture or fitting you or a previous tenant have put in, unless we have agreed to maintain it for you.
Inside
- connecting and plumbing in appliances, such as cookers, washing machines, tumble dryers and dishwashers;
- altering kitchen units to fit new appliances;
- floor coverings, and adjusting doors to fit over new flooring;
- glazing, and draught-proofing on windows and doors;
- filling small holes and cracks in plasterwork inside (less than 5mm);
- providing additional power sources or sockets;
- unblocking toilets, sinks and basins;
- plugs and chains to baths, basins and sinks, toilet seats, towel rails and toilet roll holders;
- curtain rails, battens and coat hooks;
- replacing light bulbs, batteries, fluorescent tubes and starters;
- switching electrical fuse board trip switches back on;
- testing and replacing the battery in battery-operated smoke alarms;
- battery-operated doorbells;
- additional chimney sweeps (one is done as part of your annual heating service);
- pest control of insects, birds, rodents and other pests (including fleas and bed-bugs);
- any fixture, fitting or home improvement you or a previous tenant have put in, unless we have agreed to maintain it for you.
Finding a tradesperson
We expect you to organise and pay for any repairs that are your responsibility. There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:
If you are unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please call us on 0800 435 016.
