You can report any non-emergency repairs via Your Waterloo at a time which is convenient for you.
If you have recently moved into a brand new or totally refurbished home, you may be eligible for repairs under guarantee.
If your repair is an emergency, such as a flood or total loss of power, please call us immediately on 0345 600 6055 - this line is open 24 hours a day, 365 days a year.
See When will your repair be done? for more information on what we consider to be emergency repairs.
If you have any questions about a repair you have already reported, please check the Repairs tab of Your Waterloo at any time
You can also report repairs by calling our Contact Centre on 0345 600 6055 between 10.30 and 15:30, Monday to Friday.