Privacy notice

Waterloo Housing, part of the Platform Housing Group, is committed to safeguarding and preserving your privacy at all times.

The below Privacy Notice explains what happens to any personal data that you provide to us, or that we collect from you.

It applies to personal data relating to applicants for housing (rented and low cost home ownership), tenants/leaseholders and other service users. It tells you the purposes for which we may process your personal information and the legal basis for this. We are committed to being transparent about how we use and collect personal data and to meeting our data protection obligations.

Please also be aware that Waterloo Housing have signed up to the Commitment to Refer scheme. Since 1st October 2018, as part of the Homelessness Reduction Act 2017, public bodies have been bound by the Duty to Refer. This is an obligation to refer anyone to a local authority if they are homeless or threatened with homelessness. You can find out more about this and how it affects data we hold in our "Commitment to Refer - Privacy Policy Additional" PDF.

You can download all our privacy and data protection information as PDFs below:

PDFPrivacy notice, 145 kDownload
PDFCommitment to refer - privacy policy addition.pdf, 98 kDownload
PDFData protection policy, 612 kDownload