Who to contact if you're experiencing domestic abuse, how we respond and which agencies we work with.
We offer support — including referrals to other agencies who can arrange emergency accommodation — and general advice and guidance.
To report domestic abuse, or if you have any concerns or questions, here are details below:
In an emergency please call the police (999)
Call us: 0333 200 7304. Lines are open 8:30am to 5pm Monday -Friday
A national helpline which is available every day of the year.
Freephone: 0808 2000 247
If you contact Waterloo Housing, a person from our Communities and Neighbourhood Team will be in touch with you.
We'll assess your current situation. To make sure you get the right support we may work with other agencies such as Refuge, Victim Support, Women's Aid, the police and local authorities.
In high risk cases, we may make a Multi-Agency Risk Assessment Conference (MARAC) referral.
We may take legal action, which can result in the offender losing their home, in order to protect you, our residents and the local community.
(source: Women's Aid)
