Complaints

We try to give you the best service we can, but we know that things can go wrong and we make mistakes. If this happens, we want to know so we can try to put it right.

If you want to give us feedback on poor service, please use our Enquiry and feedback form. However if you wish to start our formal complaints procedure, please use the form below. 

If you wish to report an issue with a neighbour or other anti-social behaviour, please use our anti-social behaviour report form. Our complaints team are unable to assist with anti-social behaviour issues and reporting them via this form may slow down our response to you.

We collect information on the complaints we receive so that we can learn from them, but we treat the information you give us in the strictest confidence. We will only share the information within our organisation and with other agencies or contractors so that we can investigate your complaint fully.

You can find out more about how we deal with your complaints and comments by downloading our Feedback policy below. 

PDFCompensation policy, 197 kDownload

Complaints form







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We do not keep a housing register or waiting list ourselves and cannot send out application forms.

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Waterloo Homes

If you are a shared owner, lease holder or market rent tenant, or if you want to enquire about a shared ownership home

Please contact Waterloo Homes

Want to speak to your housing officer?

We now offer bookable appointments for a call back from your housing officer.

Call 0333 200 7304 to book your call