Contact us

Your Waterloo

You can contact us through Your Waterloo at any time to:

This website

You can contact us by completing our enquiry and feedback form. Please use this form for general enquiries or to give us feedback about our services.

Your views are important to us, so please let us know if there is something we need to improve or if we are doing something well.

If you wish complain about a neighbour or anti-social behaviour in your neighbourhood, please use our ASB reporting form. This will ensure your message is picked up quickly by the correct team.

If you wish to make a formal complaint about a Waterloo service, please use our complaints form. This will start our formal complaints process.

By telephone

For all enquiries, including emergency repairs, call our Contact Centre on 0345 600 6055 (for more information about 03 numbers you can visit the Ofcom website)

Our lines are open Monday to Friday, 8.30am to 5pm for most enquiries

You can also call us outside these hours to report emergencies (including emergency repairs) only, 24 hours a day, 365 days a year.

Routine repairs should be logged through Your Waterloo, and as such you can only report non-emergency repairs to our contact centre between 10:30 and 15:30, Monday to Friday. Emergency repairs can still be reported at any time.

You can find out what is classed as an emergency repair and more information about our repairs timescales on this website.

When you call us:

Press 1: If you are a tenant

Press 2: For all other customers

Tenants will then have 6 options to choose from :

  • Press 1: For help registering for the customer portal
  • Press 2: To report a repair
  • Press 3: To make a rent payment using the automated system with a  debit or credit card
  • Press 4: To speak to a member of the Rents Team
  • Press 5: For enquiries about the Government’s Voluntary Right to Buy scheme
  • Press 6: For all other enquiries

If our lines are busy, you can choose to leave your number and we will call you back within 24 hours.

To comply with data protection laws, if your call involves personal or tenancy information, we will ask you to confirm your identity by answering three security questions.

In writing

This address should be used for all correspondence:

Waterloo Housing, 1700 Solihull Parkway, Birmingham Business Park, Solihull B37 7YD.

In person

Our offices are closed to the public except by appointment.

If you need support or advice on anything from applying for a home to managing your tenancy, you can make an appointment to see our housing staff. To find out more or book an appointment please call 0345 600 6055.

Want a home?

We do not keep a housing register or waiting list ourselves and cannot send out application forms.

Find out how to apply for a home

Waterloo Homes

If you are a shared owner, lease holder or market rent tenant, or if you want to enquire about a shared ownership home

Please contact Waterloo Homes

Want to speak to your housing officer?

We now offer bookable appointments for a call back from your housing officer.

Call 0345 600 6055 to book your call