Welcome to the Waterloo Housing Group Website

It looks like you were trying to access the Acclaim, Seven Locks or Dales Housing website - don't worry, you've come to the right place!

Those websites have now been closed down following the merger between the Waterloo Housing Group and Acclaim.

Anything you used to do on the Acclaim, Seven Locks or Dales websites you can now do on this website. Below are a few quick links to various pages which you may be looking for, or you can take a look around the website from our Home page.

You will notice references throughout this site to Your Waterloo, Waterloo's Customer Self Service Portal. Unfortunately, this isn't currently available to former Acclaim/Seven Locks/Dales customers but don't worry - although you can't register right now, we will shortly be sending out registration information and instructions through the mail to all former Acclaim, Seven Locks and Dales Housing customers. So keep an eye out for a flyer in the post.

Until you are able register with Your Waterloo you can always contact us via telephone, e-mail, post, or using the various forms on this website. 

If you think anything is missing, or you're having difficulty finding something, please feel free to send an e-mail to webteam@waterloo.org.uk and we will get back to you and endeavour to resolve any issue(s) you may be having.

Contact Us

Our contact centre staff are always here to help, so whether you want to make an enquiry, speak to your housing officer, make a rent payment or report a repair, you can always...

Contact Us

Report a repair

For more information on how to report a repair, as well as what repairs we cover, see the...

"How to report a repair" page

Paying your rent

If you're looking for more information about the various easy ways you can pay your rent, or contact details for our Rents team as well as their extended working hours, you can find all of this on our...

"How to pay your rent" page

Shared Ownership

If you're looking to buy a property through shared ownership (also known as part buy part rent) - or are already a shared ownership customer, then a full list of all available homes as well as more information about shared ownership can be found on the...

Waterloo Homes website

Not an existing customer?

If you aren't already a tenant and were looking for a property with Acclaim, you can find a full list of the areas we operate in (including the former Acclaim areas) on the...

"Homes to rent" page

Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

Go to Waterloo Homes Sold - Copy.jpg