Rent Management

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Direct.gov - Public Services

RENT MANAGEMENT

HOUSING BENEFIT

You may qualify for help towards paying your rent through housing benefit. This is available if you are not working or are on low income. Please remember that paying your rent is your own responsibility whether that is through personal contributions or housing benefit being paid directly to Waterloo.

Change of Circumstances

You must advise the Benefit Service of any changes that may affect your entitlement to benefit, as soon as they happen. This includes an increase in wages or benefits or people over 18 coming to live with you. If you do not do this immediately this may result in rent arrears.

How To Apply

Please contact your housing officer who can give advice on the nearest office to make your claim. You will need to provide two original documents to prove your identify such as birth certificate, driving license, tenancy agreement etc. You will need to show your National Insurance number.

If you are working you will need to provide payslips for the last two months or 5 weeks. You will also need to take proof of any benefits you receive and any bank account statements. Please ensure that all the people that live with you are included. You will need to show proof of income for any people living with you that are over the age of 18.

Calculating Housing Benefit

If you are uncertain of how much housing benefit you will be receiving, the Benefit Office or Neighbourhood Office are able to calculate entitlement whilst the claim is being processed. Your housing officer can check if you are receiving all the benefits you are entitled to and can give an estimated calculation.

Supporting People

If you have support from Waterloo through a scheme manager or an emergency alarm system and receive housing benefit you will receive Supporting People payments which are paid directly to Waterloo. However, even if you do not receive Housing Benefit you may be able to get some help with your support charge through a Fairer Charging Assessment.

Details can be obtained from Waterloo's Team Leader for Sheltered Housing, Chris R Jones, on 0121 362 8904