Your Waterloo

Your Waterloo, our new residents' portal, is now live! You will receive your invitation through the post shortly

At launch, you will need a copy of the invitation mailer we are sending out in order to register.

Your Waterloo is our resident self-service portal.

It is accessible on a desktop or laptop PC/Mac using your browser, or via an App available on Google Play and the Apple App Store

Using Your Waterloo you will be able to:

  • Check your rent account and make payments
  • Report and keep track of repairs quickly and easily, at a time that suits you
  • Access details about your home
  • Send, receive and keep track of messages between you and Waterloo
  • Update your contact details

Also coming soon are features to allow you to: give feedback; check, download and print off your tenancy documents; report anti-social behaviour; and find out about booked appointments.

You will need a copy of the invitation mailer we are sending out in order to register.

Your Waterloo allows you to quickly and easily access services you need, when you need them. 

Unfortunately this service is at present only available to historic Waterloo tenants and so is not available to Acclaim (Dales and Seven Locks) Housing Group tenants at this time. We are intending to extend this service to Acclaim Tenants when possible.

We will update this page periodically with news and updates about Your Waterloo

If you have any issues with Your Waterloo, including difficulty registering, please call our Customer Contact Centre on 0800 435 016 and they will be happy to assist you

Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

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