Changes you need to tell us

It is important that you let us know if your or your joint tenant's circumstances change.

For example, if you:

  • you change your name through marriage or divorce
  • you want to add or remove someone from your tenancy
  • a joint tenant leaves the property 

Contact details

Please let us know if your contact details, such as your mobile phone number, change. This is important in case we need to contact you in an emergency - for example, if you have a burst pipe.

You can update your contact details using Your Waterloo by going to My Details - you can find this by clicking on your email address in the top corner.

Going away?

Please let us know if you are not going to be living in your property for more than 28 days.

The easiest way to do this is using Your Waterloo, and can found on the Property tab under Further actions.

You can also let us know in writing at: Estates Team, 1700 Solihull Parkway, Birmingham Business Park, Solihull, B37 7YD.

 

Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

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