Your housing officer

Our Estates Housing Officers are responsible for your neighbourhood. They make sure your grounds and communal areas are clean and tidy, tackle any anti-social behaviour that may arise and manage issues that could impact you and/or the people in your community.

Below are the areas we cover and the Estates Housing Officers who look after them. 

It is not possible to list all of the individual areas we cover, so if you do not see you area listed below or you are unsure who your housing officer is, you can find out by using Your Waterloo

Derbyshire and Nottinghamshire

Officer Area
David Knowles 

Mark Spencer 

Matlock, Chesterfield and Ripley
Helen Constantine  Bakewell and the Northern Peak District
Theresa Whyte/Paula Hall Ashbourne
Akkas Miah Nottinghamshire




Officer  Area
Eileen Page Market Rasen
& Surrounding Villages
Jo Pacey Mablethorpe & Coastal Villages
Claire Taylor Alford & Surrounding Villages
Sutton on Sea & Surrounding Villages
Colin Dawson Spilsby
Coningsby/Tattershall & Surrounding Villages
Chris Seaward Skegness
Various Villages
Tracy Guest Skegness
Holbeach & Surrounding Villages
Mande Fraser Boston/Kirton/Sutterton
Friskney & Local Villages
Dani Bell Lincoln & Surrounding Villages
Woodhall Spa
Liam Scales Louth & Surrounding Villages to the North
Temp HO Louth & Surrounding Villages


Birmingham and the Midlands

Officer Area
Oliver Johnson

Charlene Samuels

Parkfields, Solihull
Natasha Ingleton Kidderminster
& Worcester
Chantelle Christian

South Birmingham
Richard Lee

North and East Solihull
Emma Tricklebank

East, North and West Birmingham
Reena Vaghela Warwickshire


Leicestershire and Rutland

Officer Area
Sue Winterburn Oadby & Wigston, Melton, Charnwood, Grantham
& Loughborough
Lakvinder Singh & Katrina Jackson DeMontfort House and Elizabeth House Leicester city centre
Richard Ward Leicester and North west Leicestershire
Cathy Northern Leicester, and Hinckley and Bosworth
Victoria Williams Market Harborough
Gemma Crane Broughton Astley, Great Glen, Fleckney and Kibworth
Ruth Scotford Northamptonshire, Lutterworth, Oxfordshire and Rutland


Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

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