What your service charges cover

If you live in a property with shared facilities such as an entrance hall, lift or grounds, or with services such as emergency call systems, your rent will include a service charge.

Service charges cover the cost to us of cleaning and maintaining these areas and services. The cost is split between all the residents who may use the communal facilities or receive the services.

We will regularly ask you about any changes needed to the services you receive. We are always trying to improve the way we manage these service and our contractors, and any savings we can make are passed on to you.

You can see a breakdown of your service charges and what they cover on our resident portal Your Waterloo. We will also send you a written breakdown of your charges, and any changes, with your annual rent review.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available 9am-7.30pm Tuesday, Wednesday and Thursday, and 9am-3pm Saturday.

Call 0121 788 7663 or email rents@waterloo.org.uk

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

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