The amount of rent you pay is based on the size and the location of your property. We set the amount based on government guidelines.
Your rent includes:
Your rent does not include:
If you live in an independent living or extra care scheme, some of your gas or electricity may be included. Your Scheme Manager or Rent Officer can advise you about this.
You can pay your rent or view a rent statement at any time using Your Waterloo
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00
To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email firstname.lastname@example.org
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent