How your rent is calculated

The amount of rent you pay is based on the size and the location of your property. We set the amount based on government guidelines.

Your rent includes:

  • A charge to cover the cost of building and maintaining your home
  • Service charges for any communal facilities or services
  • Buildings insurance, to cover the structure of your home

Your rent does not include:

  • Insurance for the contents of your home, i.e. your furniture and belongings. You need to take out your own home contents insurance
  • In most cases, utilities such as water, gas and electricity
  • Council tax

If you live in an independent living or extra care scheme, some of your gas or electricity may be included. Your Scheme Manager or Rent Officer can advise you about this.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:

Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00

To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email rents@waterloo.org.uk

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

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