What happens if you can't pay your rent

If you are having difficulties paying your rent, please call us on 0800 435 016 as soon as possible so we can try to help you.

We can offer you debt and benefit advice or refer you to support agencies. We can also agree a payment plan with you to help you pay your rent and stop you building up arrears.

If you do not pay your rent on time, you are breaking your tenancy agreement. We will have to take legal action which could eventually result in you losing your home.

What happens if we start legal proceedings?

If you do not talk to us about your rent arrears, or if you still fail to pay your rent after we have tried to help you, we will take the following action against you.  

  • Notice of Seeking Possession
    We will issue you with this notice, advising you of the outstanding arrears and our intention to take you to court if the arrears are not cleared.
  • Court hearing
    If you still do not make rent payments, there will be a court hearing. At the hearing, we will request either a Suspended or Full Possession Order.
  • Suspended Possession Order
    This allows you to clear the arrears by agreed instalments. If you stop making these payments we can apply for a warrant for your eviction.
  • Full Possession Order
    The court will order you to give up possession of your home unless you clear the arrears in full.

In 2014 we evicted 166 tenants for failing to pay their rent. We don’t want this to happen to you so please talk to us if you cannot pay.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:

Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00

To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email rents@waterloo.org.uk

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

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