How to check your rent account

You can view your up-to-date rent account online at any time through our customer portal Your Waterloo

If you need any help understanding the charges or payments, or think your rent account is incorrect, please speak to your rents officer or contact the rents team on 0800 435 016.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available 9am-7.30pm Tuesday, Wednesday and Thursday, and 9am-3pm Saturday.

Call 0121 788 7663 or email

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

Paying your rent allpay logo