Checkpoint advice and support

Waterloo House Group works in partnership with a Leicester based charity called Checkpoint

Checkpoint can help you with any of the following:

  • Benefits – helping with applying for benefits such as JSA, Housing Benefit and Universal Credit
  • Change of circumstances – helping you with maximising your income
  • Budgeting and managing your money
  • Debt advice
  • Facing Eviction or being made homeless

For more  information on how Checkpoint can help you, please see their website:

To make a referral, speak to a member of the Waterloo Rents Team on 0800 435 016 (option 3) or email us at

You can also drop in to see an adviser at any of the following locations:

De Montfort House:

Opening Hours: Tuesday Mornings - 10:00am to 12:00pm
Location: De Montfort House, Oxford St, Leicester LE1 5XQ (map)

Elizabeth House:

Opening Hours: Thursday Mornings - 10:00am to 12:00pm
Location: Elizabeth House, 2 Waterloo Way, Leicester, LE2 0QN (map)

Harborough District Council Offices:

Opening Hours: Wednesdays - 10:00am to 16:00pm
Location:  Harborough District Council Offices, The Symington Building, Adam and Eve St, Market Harborough, LE16 7AG (map)

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:

Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00

To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

Paying your rent allpay logo