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Claiming Universal Credit

You have to make your Universal Credit claim online.

Before you start, you will need some information to hand. This includes:

  • your National Insurance number
  • information on your tenancy
  • the amount of rent you pay
  • your bank account details

It is important that you provide all the information needed to verify your claim or your first payment may be delayed.

You can get a copy of your latest rent statement by logging onto Your Waterloo or emailing


PDF Universal Credit - your claim journey, 246 k Download
PDF Making your Universal Credit claim, 54 k Download