Housing Benefit is being phased out with the introduction of Universal Credit. Any support towards your housing costs will be paid as part of your Universal Credit claim.
Universal Credit is being rolled out in phases. You can find out more about this new benefit, and the latest information on when you might be affected, in our Universal Credit section.
You can also find out more about the current changes to Housing Benefit and the housing cost element of Universal Credit in our Changes to your Housing Benefit section.
When you receive Universal Credit, your rent will be included in your single monthly payment. It will no longer be paid direct to us. So you will have to make arrangements to pay your rent and any other housing costs yourself.
You can pay your rent or view a rent statement at any time using Your Waterloo
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00
To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email firstname.lastname@example.org
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent