Through its welfare reform programme, the Government has been making many changes to benefits. If you are of working age and receive benefits, you are almost certain to be affected.
Details of some reforms are still to be finalised, so this information may change. We'll keep this website up to date with the latest news.
These changes are likely to affect you by:
It is important you understand how these changes affect you or you could be at risk of losing your home.
You can find lots of information and tools to help you with budgeting, opening a bank account or increasing your income in Help with managing your money.
If you need any advice or assistance, or if you think you will have problems paying your rent, please speak to our rents team.
You can pay your rent or view a rent statement at any time using Your Waterloo
If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:
Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00
To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email firstname.lastname@example.org
We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.Paying your rent