Your rent

Your rent is payable in advance. If you pay monthly, your rent is due on the first day of each month. If you pay weekly, your rent is due on Monday every week.

We offer a variety of easy and safe ways to pay your rent. It is important that you pay on time and in full, otherwise your home may be at risk.

If you have any problems paying your rent, please contact us as soon as possible so that we can help.

Pay your rent at a time to suit you

You can pay your rent or view a rent statement at any time using Your Waterloo

If you have a rent query or are having trouble paying your rent, our Rents Team are available during the following times:

Monday 8:30 - 5:00
Tuesday 8:30 - 7:30
Wednesday 8:30 - 7:30
Thursday 8:30 - 7:30
Friday 8:30 - 5:00
Saturday 9:00 - 3:00

To speak to someone from our Rents Team, please call 0800 435 016 and select 'option 3' or email rents@waterloo.org.uk

Easier ways to pay your rent

We work with allpay to offer you a range of easy, safe and flexible ways to pay your rent.

Paying your rent allpay logo