What repairs are you responsible for?

You are responsible for:


  • locks, and gaining entry if you lose your keys
  • replacing lost or stolen keys and getting extra keys or fobs
  • latches, bolts, catches and padlocks to gates and sheds
  • sheds, greenhouses and water butts
  • pruning or cutting trees in your garden
  • washing lines and posts (except those in communal areas)
  • meter cupboards and doors (contact your utility supplier)
  • pest control of insects, birds, mice and other rodents (unless it affects a communal area which is our responsibility)


  • connecting and plumbing in appliances, such as cookers, washing machines, tumble dryers and dishwashers
  • altering kitchen units to fit new appliances
  • floor coverings, and adjusting doors to fit over new flooring
  • glazing, and draught-proofing on windows and doors
  • filling small holes and cracks in plasterwork inside (less than 5mm)
  • providing additional power sources or sockets
  • unblocking toilets, sinks and basins
  • plugs and chains to baths, basins and sinks, toilet seats, towel rails and toilet roll holders
  • curtain rails, battens and coat hooks
  • replacing light bulbs, batteries, fluorescent tubes and starters
  • switching electrical fuse board trip switches back on
  • testing and replacing the battery in battery-operated smoke alarms
  • battery-operated doorbells
  • additional chimney sweeps (one is done as part of your annual heating service)
  • any fixture, fitting or home improvement you or a previous tenant have put in, unless we have agreed to maintain it for you

Finding a tradesperson

We expect you to organise and pay for any repairs that are your responsibility. There are several websites where you can search for a reliable tradesperson to carry out work for you, such as:

If you are unsure which repairs are your responsibility, or if you have genuine difficulties getting jobs done, please call us on 0800 435 016.

Your keys - your responsibility

Please keep them safe.  Why not get a spare set cut to leave with a trusted neighbour or friend?