You can report any non-emergency repairs via Your Waterloo at a time which is convenient for you.
If you have recently moved into a brand new or totally refurbished home, you may be eligible for repairs under guarantee.
If your repair is an emergency, such as a flood or total loss of power, please call us immediately on 0800 435 016
See When will your repair be done? for more information on what we consider to be emergency repairs.
If you have any questions about a repair you have already reported, please check the Repairs tab of Your Waterloo at any time
You can also report repairs by calling our Contact Centre on 0800 435 016 between 8.30am and 5pm, Monday to Friday.