How to report a repair

Report a non-emergency repair online with Your Waterloo

You can report any non-emergency repairs via Your Waterloo at a time which is convenient for you. 

Login to Your Waterloo

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Track your repair

We endeavour to complete all repair request as swiftly as possible, you can use Your Waterloo to track the status of any non-emergency repairs

Login to Your Waterloo

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Before reporting a repair please check whether the repair is our responsibility or your responsibility.

If you have recently moved into a brand new or totally refurbished home, you may be eligible for repairs under guarantee.

Emergency repairs

If your repair is an emergency, such as a flood or total loss of power, please call us immediately on 0800 435 016

See When will your repair be done? for more information on what we consider to be emergency repairs.

Non-emergency repairs

  • using Your Waterloo
    Log into Your Waterloo and go to the Repairs tab. You can also check what repairs we have logged for your home and when we expect to complete the works.
  • in writing
    Write to us at Repairs, Waterloo Housing Group, 1700 Solihull Parkway, Birmingham Business Park, Solihull B37 7YD

If you have any questions about a repair you have already reported, please check the Repairs tab of Your Waterloo at any time

You can also report repairs by calling our Contact Centre on 0800 435 016 between 8.30am and 5pm, Monday to Friday.