Scrutiny Panel

Our Scrutiny Panels work with staff and other tenants to objectively carry out in-depth service reviews. They objectively review Waterloo’s policies and procedures, with the aim of providing constructive criticism to management and the board.


Key roles

  • To review and challenge Waterloo’s performance to ensure it is in line with published customer service standards
  • To use a range of data, customer feedback and performance information to identify areas for further investigation
  • To make practical recommendations for service improvement

Required skills

  • Basic IT skills
  • Good level of numeracy and literacy
  • Positive and objective outlook

Training and support

All Scrutiny Panel members work with a regional Community Engagement Officer who will ensure that they have access to staff, documentation and any other material required to complete a service review.

Scrutiny Panel members will require training to effectively carry out a service review, this will include:

  • Introduction to social housing
  • Effective scrutiny
  • Interviewing and questionnaire skills


Level of commitment

A service review will last no longer than 6 months, and during that time a panel will typically be expected to attend 1-2 meetings a month, as well as spend time corresponding via email and phone.

 If you would like to find out more about what it takes to be a Scrutiny Panel member apply here

You can download a copy of the role specification here

Get involved

Call your local community development officer: 

  • East Midlands
    0121 788 7581
  • West Midlands
    0121 788 7530
  • Lincolnshire
    01507 355229 or 355284