Mystery Shopping

As a Mystery Shopper you will work independently to test the service delivered by us. It's a great way to get involved if you haven't volunteered before and want to spare an hour a month helping to make a difference.

You will use a range of methods to check that Waterloo are delivering a service that meets the needs of it’s tenants. This could include phoning or emailing staff to test their knowledge, checking the information on the website is accurate or testing customer facing software and new services proposed by Waterloo.

Key roles

  • To test that Waterloo’s service meets published service standards
  • To ensure that the information that Waterloo publishes is accurate and effective
  • To make practical recommendations for service improvement

Required skills

  • Ability to think on your feet
  • Basic IT skills
  • Good level of numeracy and literacy
  • Positive and objective outlook

Training and support

You will have access to training to help you carry out the duties expected of a Mystery Shopper, this will include:

  • Introduction to Mystery shopping
  • Waterloo’s service standards

Level of commitment

Mystery Shop projects will typically be issued monthly, and each project will take no more than 30 minutes.

If you would like to find out more about what it takes to be a Mystery Shopper apply here

Get involved

Call your local community engagement officer: 

  • Leicestershire and Rutland
    0121 788 7585
  • West Midlands
    0121 788 7789
  • Lincolnshire
    0121 788 7757 or 0121 788 7758
  • Derbyshire and Nottinghamshire
    01858 414519