What we do about anti-social behaviour

If you report anti-social behaviour to us, we will work with you to sort out the problems as quickly and calmly as possible.

Our aim is to support you through what can be a difficult time. We will give you an Action Plan, telling you what we plan to do and what we need you to do.

Please help us while we investigate by answering our calls and letters, collecting information on the nuisance and keeping appointments for meetings. We need this information from you to be able to take any action.

Taking action

Our first step will always be to try get the person causing the problem to change their behaviour. The best way is often to deal with any underlying causes, such as parenting skills, mental health issues or alcohol abuse, so we will help them get support from other agencies.

Other measures will depend on the problem and the action plan we agree with you. They may include:

  • interviews and warnings
  • mediation - talking to an independent go-between or mediator
  • work with other agencies who have relevant skills or powers to help
  • acceptable behaviour contracts - written agreements that they will stop behaving in specific ways
  • good neighbourhood agreements, where residents agree their standards of behaviour

Legal action

We will take legal action in serious cases of anti-social behaviour, including domestic violence and racial harassment. We will also take legal action to deal with less serious problems if all other measures have failed. 

Legal action we can consider includes: 

  • an injunction - a court order to stop certain behaviour which can apply to children as well as adults
  • a demoted tenancy - reducing a person’s tenancy rights
  • a possession order or eviction

A court will only give us a possession order as a last resort, so we will only ask for it when all other measures have been tried.

Helping us

In all cases, we can only take legal action if there is enough evidence to prove in court that nuisance is being caused.

We need a lot of evidence to do this and it can take a long time. We need your help in filling in diary sheets or collecting other information and returning this to us regularly, so we can get a clear picture of the frequency of events.

We may also ask you to be a witness in court. Your safety as a witness is very important to us, and we have a number of ways to help you feel safer and more confident before, during and after any court case.

Closing a case

We will stop investigating a case when the problem has been sorted out and you are happy for us to close it.

We may also close a case, even if you are not happy for us to do so, if we are satisfied we have done everything reasonable to sort out the problem.

We can re-open closed cases but only if there are any new incidents of serious anti-social behaviour.

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