Survey of Tenants And Residents (STAR) 2016 - The Results

Until this year, the annual Survey of Tenants and Residents (STAR) was carried out in different ways at Dales Housing and Seven Locks Housing when compared to the rest of the Waterloo Housing Group.

Waterloo Housing Group have previously used a telephone survey of a random sample of customers in order to seek their views and satisfaction levels, whereas Acclaim have used a postal survey of all tenants.

Due to the different ways the surveys were carried out, separate results are currently available for the pre-merger Waterloo Housing Group and for the former Acclaim Housing Group.

If you are a customer of deMontfort Housing Society, New Linx Housing Trust or Waterloo Housing Association then please click here to see the most recent results.

If you are a customer of Dales Housing or Seven Locks Housing then please click here to see the most recent results.

In future, results will be combined and will be reported as the Waterloo Housing Group.

Waterloo Homes residents

If you are a shared owner, leaseholder or market rent tenant, please go to the Waterloo Homes website

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