Help to get online

It is becoming increasingly important to have access to and confidence in using the internet.

It can help you in many ways - from finding and applying for jobs, to getting online deals and discounts or keeping in touch with friends and family. It's also much easier to contact us at a time to suit you using Your Waterloo where you can check your rent statement, pay your rent, report repairs and let us know about any changes to your tenancy, amongst other things.

When you are transferred onto Universal Credit, you will be expected to make, and ultimately manage, your claim online. 

If you do not have access to the internet from home, or if you would like to improve your computing and online skills, here are some organisations that can help.

Waterloo Digi-Lounges /Digi Access points

We are setting up free internet facilities where residents, and sometimes the local community, can get online in friendly and comfortable surroundings, with help and support from our Digi-Champions.

Find out where we have Digi-Lounges or Digi-Access points

UK online centres


The  UK online centres network was set up by the government to provide public access to computers and help people gain the skills and confidence to use online services.

There are more than 3,800 centres in local communities, offering free or low cost internet access or computer courses for beginners.

Search for UK online centres near you

GetOnline@Home

GetOnline@home is a government-backed initiative from Microsoft and partners which offers low cost refurbished computers and broadband to help people without home web access.

If you are on eligible benefits, you can buy a computer for £99, or a laptop for £149, with broadband from £2.99 a month.

Go to the GetOnline@home website

Learn my way

Learn my way is UK online centres’ learning website. It provides lots of free, basic courses and advice on using computers and the internet, including setting up a free email account.

Find out more about Learn my way's free courses

Digital Unite

Digital Unite is an independent organisation which provides digital skills training for complete beginners and more experienced users.

They have lots of free guides on getting to grips with computers and smart phones, using email or making the most of the internet. You can ask questions, get support or chat through their online community or get tuition in your own home through their network of local tutors.

Find out more about Digital Unite

BBC WebWise

The BBC website has a special WebWise section with lots of information and advice, including basic guides to using computers, the web and email. They also offer online computing skills courses for beginners.

Go to BBC WebWise

Get Safe Online

If you are worried about the risks of going online, the GetSafeOnline website offers help and information on protecting your personal and financial details. It also provides advice on what to do if you have any problems with your internet security.

Find out how to GetSafeOnline

Barclay's Digital Driving Licence

The Barclay's Digital Driving Licence is a free interactive learning tool to support and promote digital confidence, and is endorsed by City and Guilds. It involves of a series of learning exercises which you complete in your own time to increase skills and ability, and eventually cruise the internet with confidence

Start filling out your Licence here